Now that the application or system has been purchased and finalized, how to proceed?

The next few posts will outline some considerations when rolling out a system, application, or process.

One of the most important items is to review, once finalized, the contract:

• What is the vendor promising?
• What is the SLA service level agreement details?
• Where are issues reported?
• What is your company’s responsibility?
• What timeline is involved?
• Who from the vendor is assigned to your and how often?
• What items will cause and extra charge?

It’s important you get a copy and pour over and list out the details that are important for implementation.  This will help you with your schedule and how to handle issues as they arise.